If you are searching for CASPer score not received because a medical school portal has not updated, do not assume the score is lost or that your application is in trouble. CASPer results move through Acuity and then into individual program systems, and PrepTrack CASPer prep is useful for future testing, but this situation is mainly a logistics problem to check step by step.
If you are still preparing for an upcoming test date, complete setup early and use a timed CASPer practice test so the test itself does not create avoidable score-delivery stress later.
CASPer Score Not Received: What to Check First
Start with the basics in your Acuity account. Confirm that you selected the correct test type, added the correct programs, completed payment and distribution steps, and took the test on the date associated with that application cycle. Program requirements and deadlines can vary, so the portal details matter more than general advice.
Acuity states that results are usually sent to programs about 2-3 weeks after testing. Applicant quartile results are usually available later, around 4-5 weeks after the test. That means a school may receive your result before you see your own quartile, and a portal may still take time to update after delivery.
| Check | What to verify |
|---|---|
| Test date | The test was completed for the correct admissions cycle. |
| Program list | The school was added as a score recipient. |
| Test type | You took the CASPer test required by that program. |
| Distribution deadline | Your test date allowed enough processing time. |
| Portal status | The school portal may lag behind actual delivery. |
Why a CASPer Score May Look Missing
A “not received” status can mean several different things. The score may still be within the normal processing window, the school’s portal may not have updated, the program may use a different status label, or the applicant may have selected the wrong school or test type. Less commonly, there may be an account issue that requires support.
Before contacting anyone, compare your Acuity account with the exact school instructions. Some programs require a specific test category, application ID, or distribution deadline. If those details do not match, the school may not be able to connect the result to your file promptly.
For timing context, CASPer Score Release: When Results Are Sent to Programs explains the difference between program delivery and applicant quartile release.
A Step-by-Step Troubleshooting Plan
Use a calm checklist rather than sending multiple rushed emails. You want to determine whether the issue is timing, school portal lag, applicant setup, or a true delivery problem.
| Step | Action | Who can resolve it |
|---|---|---|
| 1 | Check your test completion and program distribution in Acuity. | Applicant / Acuity account |
| 2 | Confirm the school’s CASPer deadline and required test type. | School instructions |
| 3 | Wait through the normal delivery window if you tested recently. | Processing time |
| 4 | Compare your school portal status with Acuity delivery information. | Applicant / school portal |
| 5 | Contact the correct support channel with screenshots or IDs if needed. | Acuity or the program |
If you contact support, keep the message factual. Include your full name, application ID if applicable, test date, program name, and what your Acuity account shows. Avoid asking admissions to interpret your score or make an exception unless the school’s instructions invite that conversation.
Who to Contact and When
If the Acuity account shows that the program was never added, start with Acuity guidance on adding schools and score distribution. If Acuity shows the program was selected and enough time has passed, the school may need time to update its portal or match the result to your application.
If the school deadline is close, contact the school using the admissions office’s stated process. Be concise: explain that your CASPer score is not received in the portal, list the test date, and ask whether any further action is needed. Do not send repeated messages to multiple offices unless instructed.
How to Prevent Score-Delivery Problems
The best prevention is to build CASPer logistics into your application calendar. Choose a test date that leaves margin before the earliest program deadline, finish account setup before test day, and verify recipients after registration. CASPer itself usually takes about 65-85 minutes including optional breaks, but score processing and school portal updates take longer.
For a broader setup walkthrough, use the CASPer Registration Guide. For portal-specific issues, CASPer Login and Acuity Portal Guide is also useful.
FAQ About CASPer Score Not Received
Why is my CASPer score not received if I already took the test?
Your CASPer score may not be received because results are still processing, the school portal has not updated, the program was not added correctly, the wrong test type was selected, or the school has not matched the result to your application yet.
Does my CASPer quartile need to appear before schools receive results?
No. Program results are usually sent earlier than applicant quartiles. Acuity says program delivery usually takes about 2-3 weeks, while applicant quartiles are usually available around 4-5 weeks after testing.
Should I email the medical school immediately?
Not always. First check your Acuity account, the school’s instructions, and the normal processing window. If the deadline is near or the portal still shows missing after expected delivery, contact the school or Acuity with specific details.
What if I forgot to add a school before taking CASPer?
Check Acuity’s current program-distribution options in your account. Rules, fees, and deadlines can vary, so rely on the portal and the program’s instructions rather than assuming late distribution is always possible.
Related CASPer Resources
- PrepTrack CASPer prep
- CASPer practice test
- Ultimate Guide to CASPer
- CASPer Score Release: When Results Are Sent to Programs
- CASPer Registration Guide
- CASPer Login and Acuity Portal Guide
- Can You Add Schools After Taking CASPer?
Final Takeaway
A CASPer score not received status is usually a timing, portal, recipient, or matching issue. Check your Acuity account first, compare it against each school’s instructions, allow for normal processing, and contact the correct support channel with specific details if the status still does not make sense.