Quick Answer
Strong communication responses in AAMC PREview-style scenarios usually do four things: listen first, acknowledge the concern, avoid unsupported assumptions, and take a concrete next step. The best responses are not merely warm. They are warm, accurate, fair, and useful.
Weak responses often skip one of those pieces. They may dismiss someone’s concern, escalate too quickly, gossip about the problem, make excuses, or promise something the student cannot actually control. In PREview terms, that usually pushes the rating toward Ineffective or Very Ineffective, even if part of the answer sounds well-intentioned.